Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with all original tags attached, and in its original packaging. You will also need your order confirmation or proof of purchase.
How to start a return
To request a return, please contact us at support@calira-london.com.
If your return request is approved, we will provide you with the return address and instructions on how to return your item.
Customers are responsible for arranging and paying the cost of return shipping, unless the item is defective, damaged, or the wrong item was received.
Items returned without first contacting us and receiving return instructions will not be accepted.
If you have any questions regarding your return, please contact us at support@calira-london.com.
Damaged, defective or incorrect items
Please inspect your order upon arrival.
If your item is defective, damaged during transit, or you received the wrong product, please contact us as soon as possible at support@calira-london.com. We will evaluate the issue and provide an appropriate solution at no additional cost to you.
Refunds
Once we have received and inspected your returned item(s), we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process the refund.
Original shipping charges (if applicable) are non-refundable. Return shipping costs are also non-refundable, unless the return is the result of a defective, damaged or incorrect item.
If more than 15 business days have passed since your refund was approved, please contact us at support@calira-london.com.